Terms and conditions
General terms and conditions
To ensure you receive top quality customer service and that you are happy with your product, please take into account the following Terms & Conditions.
1. About us
www.screenhero.ie is owned and operated by Screen Hero Limited.
Our legal registered address is:
2. About buying from Screen Hero
2.1 When you place an order on the Screen Hero website, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
2.2 In the event that the product you have ordered is not available, we will contact you to either put your order on hold or refund your payment.
2.3 Images of products on this website are for illustrative purposes only, and the product you receive may vary slightly. Please note that some images feature additional accessories that are not included with the standard product. The accessories you will receive with your product are listed in the product description.
2.4 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.5 This contract is covered by Irish law.
3. Placing an order
3.1 You can place an order on this website by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Orders within the Republic of Ireland (ROI) are not charged shipping costs. If you live elsewhere, shipping costs will be shown prior to you placing your order
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use two secure payment facilities for online purchases. You can pay for your order by credit or debit card (Stripe) or by PayPal.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in euros and include VAT at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date and approximate delivery date.
4. Handling and shipping
4.1 Goods will normally be dispatched within 1-2 working days.
4.2 We will deliver the goods to the address specified on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. We cannot accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.3 Disposal of packaging materials is the responsibility of the purchaser.
4.4 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional redelivery charge.
4.5 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.6 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the deliverer at the time of delivery or ourselves within 24 hours.
4.7 If the goods are lost or damaged in transit, please let us know promptly.
4.8 Deliveries are made only to premises with reasonable access for safe and prompt delivery. You should tell us about any special delivery requirements or conditions when you place your order.
4.9 Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. Such reasons might include accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible, however we can’t be responsible where this causes a delay or failure in delivering your goods.
5. Cancellations and returns
5.1 If you cancel your order, you must return the goods to us at your own expense within 14 days of cancellation – complete with the original packaging. You must ensure that the goods are packaged adequately to protect against damage.
5.2 You may not return any goods that have already been installed, unless they are faulty.
5.3 If you fail to return the goods, we may collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.4 We will refund all monies paid to us by you including any postage within 30 days, less any costs due under this contract.
5.5 Customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
5.6 This cancellation policy does not affect your legal rights – for example, if goods are not fit for purpose.
6. Faulty goods and guarantees
6.1 If there is a problem with the goods, please notify us by email or in writing – providing details of the problem. It’s helpful if you can provide us with an image of the problem, as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked.
6.5 The cost of returning goods to us is your responsibility, however on inspection we will refund you any reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.6 If an item is no longer available, we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
7.1 The products sold on this website have been designed to comply with all relevant Irish legislation. We cannot warrant or represent that they comply with any legal requirement outside of Ireland.
7.2 We do not accept liability for any consequential loss of profit or indirect losses.
7.3 Screen Hero is solely responsible for repair or replacement of the tempered glass screen protector as covered in the warranty terms. Under no circumstances shall Screen Hero be liable for any items (including electronics) used in conjunction with Screen Hero products.
Use of this website
Please read this disclaimer in full before you use this website. Using this website implies that you accept the terms of this disclaimer. We occasionally update this disclaimer, so please refer back to it in the future.
1. Use of website
1.1 You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this website are owned by Screen Hero and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this website may be reproduced without our prior written permission.
2. Visitor conduct
2.2 When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, or which is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to Irish law.
3. Site uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and from other websites
4.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of liability
5.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law and Jurisdiction
6.1 This Legal Notice shall be governed by and construed in accordance with Irish law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of the Republic of Ireland.